Archive for December, 2012

Microsoft Outlook 2010 crashes on startup olmapi32.dll

I’m not exactly sure what the situation is that causes it but if your Microsoft Office Outlook 2010 crashes on startup and you check the event log and see this error:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd
Faulting module name: olmapi32.dll, version: 14.0.4760.1000, time stamp: 0x4ba8fe34
Exception code: 0xc00000fd
Fault offset: 0x0003807a
Faulting process id: 0x608
Faulting application start time: 0x01cdd273186838df
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\olmapi32.dll

then I’ve got the fix for you! You may have tried to recreate the user profile or the user’s Outlook profile and thought that it worked…but it didn’t because it only ran on the first try and crashed every time after that. You may have tried to run Outlook in safe mode and it worked so you thought it was an add-in so you disabled all of the add-ins…but it didn’t work because it still crashes in non-safe mode. You may have tried to Google the issue and saw that people were suggesting running Outlook with the /resetnav option to reset the navigation panes…but that didn’t work either. Well, the only thing that is going to work is what I am about to reveal…

You need to repair the olmapi32.dll file! It is hinted at with this Microsoft KB article that you might have a mismatched olmapi32.dll file. This may be because you had a previous version of Outlook installed on the system. But as you can see from the event log entry, the version numbers of outlook.exe and olmapi32.dll seem to match. I haven’t actually tried repairing the Office installation but I do have another solution…install a Microsoft update that updates olmapi32.dll. By doing so, it resolves the issue with the DLL file and all your problems go away! The Outlook update that I suggest at the time of writing this awesome tip is KB2553248: Outlook 2010 update April 10, 2012. Just close Outlook (well…you know what I mean), install the update, then run Outlook and enjoy scheduling those meetings with your boss at 7:00AM!

4 comments December 4th, 2012 at 05:04pm


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